At Orphalan we identify, develop and provide access to innovative treatments for patients with rare diseases
Contact
How to Contact Us
To report an adverse event experience for an Orphalan product please contact us by writing to AdverseEventReporting@orphalan.com or calling direct: +356 2776 1718, or calling the local toll free telephone number listed under your country and choosing option 3.
Global Headquarters
Orphalan SA
226 Boulevard Voltaire
75011 Paris
FRANCE
Email: info@orphalan.com
Tel : +33 (0)1 42 49 82 64
Commercial Hub
Orphalan Limited
3rd Floor Mirabilis Building
Triq L-Intornjatur
Central Business District
Birkirkara CBD3120
Malta
Email: info@orphalan.com
Tel : +356 21669890
Regional Contact Details
Austria
Local Toll Free telephone: 0800-281-452
For Ordering: 0800-281-452, and press option 1 or email Orphalan@health-logistics.com
For Medical Information: 0800-281-452, and press option 2
To report an adverse drug reaction: 0800-281-452, and press option 3
To report a defective product or product complaints: 0800-281-452, and press option 4
For General Office Inquiries: 0800-281-452, and press option 5
Email: info@orphalan.com
Belgium
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 0800-708-52
For Ordering:
Brocacef Healthcare Logistics B.V.
Uitsluitend via: orderBHL@brocacef.nl
Contactpersoon Brocacef Healthcare Logistics B.V. via 033-306 09 88
GTIN: 0535-0626-00001-0
For Medical Information: 0800-708-52, and press option 2
To report an adverse drug reaction: 0800-708-52, and press option 3
To report a defective product or product complaints: 0800-708-52, and press option 4
For General Office Inquiries: 0800-708-52, and press option 5
Brazil
ORPHALAN BRASIL
Rua Edgar Marchiori, 255,portão 2
Distrito Ind. Benedito Storani, Vinhedo, São Paulo
Local toll free telephone: 0800 878 5511
Email: info@orphalan.com
Denmark
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 8082-6850
For Ordering: 8082-6850, and press option 1 or email customerservice@nomeco.com
For Medical Information: 8082-6850, and press option 2
To report an adverse drug reaction: 8082-6850, and press option 3
To report a defective product or product complaints: 8082-6850, and press option 4
For General Office Inquiries: 8082-6850, and press option 5
Finland
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 0800-412-883
For Ordering: Tamro Oyj – Finland email supplychainservicesfinland@tamro.com.
For Medical Information: 0800-412-883, and press option 2
To report an adverse drug reaction: 0800-412-883, and press option 3
To report a defective product or product complaints: 0800-412-883, and press option 4
For General Office Inquiries: 0800-412-883, and press option 5
France
Orphalan SAS
226 boulevard Voltaire,
75011 Paris
France
Email:
Pour toute déclaration de Pharmacovigilance : adverseeventreporting@orphalan.com
Pour toute demande d’information médicale : infomedfrance@orphalan.fr
Pour toute réclamation qualité produit : qualityfrance@orphalan.fr
Local Toll Free telephone: 0800-901859
For Ordering: 0800-901859, and press option 1
For Medical Information: 0800-901859, and press option 2
To report an adverse drug reaction: 0800-901859, and press option 3
To report a defective product or product complaints: 0800-901859, and press option 4
For General Office Inquiries: 0800-901859, and press option 5
Germany
Orphalan GmbH
The Squaire 12
Am Flughafen
60549 Frankfurt am Main
Germany
Email: info@orphalan.com
Local Toll Free telephone: 0800-180-0616
For Ordering: 0800-180-0616, and press option 1 or email Orphalan@health-logistics.com
For Medical Information: 0800-180-0616, and press option 2
To report an adverse drug reaction: 0800-180-0616, and press option 3
To report a defective product or product complaints: 0800-180-0616, and press option 4
For General Office Inquiries: 0800-180-0616, and press option 5
Ireland
Local Toll Free telephone: 1800 903 318
For Ordering: 1800 903 318, and press option 1
For Medical Information: 1800 903 318, and press option 2
To report an adverse drug reaction: 1800 903 318, and press option 3
To report a defective product or product complaints: 1800 903 318, and press option 4
For General Office Inquiries: 1800 903 318, and press option 5
Email: info@orphalan.com
Italy
Orphalan Italia Srl
VIALE ABRUZZI 94,
20131
MILANO MI
Italy
Email: info@orphalan.com
Local Toll Free telephone: 800-728-025
For Ordering: 800-728-025, and press option 1
For Medical Information: 800-728-025, and press option 2
To report an adverse drug reaction: 800-728-025, and press option 3
To report a defective product or product complaints: 800-728-025, and press option 4
For General Office Inquiries: 800-728-025, and press option 5
Luxembourg
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 0800-708-52
For Ordering:
Brocacef Healthcare Logistics B.V.
Uitsluitend via: orderBHL@brocacef.nl
Contactpersoon Brocacef Healthcare Logistics B.V. via 033-306 09 88
GTIN: 0535-0626-00001-0
For Medical Information: 0800-708-52, and press option 2
To report an adverse drug reaction: 0800-708-52, and press option 3
To report a defective product or product complaints: 0800-708-52, and press option 4
For General Office Inquiries: 0800-708-52, and press option 5
Malta
Orphalan Limited
3rd Floor SB Business Centre
Triq Dun Karm
Birkirkara By Pass
Birkirkara
Malta
BKR 9038
+356 21669890
Email: info@orphalan.com
Local Toll Free telephone: 80062781
For Ordering: 80062781, and press option 1
For Medical Information: 80062781, and press option 2
To report an adverse drug reaction: 80062781, and press option 3
To report a defective product or product complaints: 80062781, and press option 4
For General Office Inquiries: 80062781, and press option 5
Netherlands
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 0800-022-0731
For Ordering:
Brocacef Healthcare Logistics B.V.
Uitsluitend via: orderBHL@brocacef.nl
Contactpersoon Brocacef Healthcare Logistics B.V. via 033-306 09 88
GTIN: 0535-0626-00001-0
For Medical Information: 0800-022-0731, and press option 2
To report an adverse drug reaction: 0800-022-0731, and press option 3
To report a defective product or product complaints: 0800-022-0731, and press option 4
For General Office Inquiries: 0800-022-0731, and press option 5
Norway
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 80062439
For Ordering: 80062439, and press option 1 or email kundeservice@alliance-healthcare.no or email resepsjon@nmd.no
For Medical Information: 80062439, and press option 2
To report an adverse drug reaction: 80062439, and press option 3
To report a defective product or product complaints: 80062439, and press option 4
For General Office Inquiries: 80062439, and press option 5
Poland
Orphalan Poland and CEE
Witosa Point – Regus
ul. Idzikowskiego 16
00-710 Warszawa
Poland
Email: info@orphalan.com
For Ordering: +48 (0)22 566 26 11(12) (13)(15)(22)
For Adverse Drug Reaction: +48 691 903 544
For Product Complaints: +48 (0)22 566 26 54
Portugal
Local Toll Free telephone number for Portugal is 800 800 180
For Ordering: FAX 21 961 46 15 or email encomendaslgf@alloga-logifarma.pt
For Medical Information: 800 800 180, and press option 2
To report an adverse drug reaction: 800 800 180, and press option 3
To report a defective product or product complaints: 800 800 180, and press option 4
For General Office Inquiries: 800 800 180, and press option 5
Email: info@orphalan.com
Saudi Arabia / Riyadh
General Address:
ROWAD AL-ILHAM MEDICAL WAREHOUSE
Saudi Arabia, Riyadh
6901 Khalid Ibn Al Walid St.,
Khayal Al-Andalus Center,
First Floor, Office-9
Email: info@raiksa.com
For General Office Inquiries:
+96611 4930207, +966 566392288 or email ihab@raiksa.com
For Ordering:
+96611 4930207, +966 566392288 or
email ihab@raiksa.com
For Medical Information:
PharmaKnowl Consulting:
+96611 2777729, +96611 2404409 or
email qppv-saudi@pharmaknowl.com
To report an adverse drug reaction:
PharmaKnowl Consulting:
+96611 2777729, +96611 2404409 or
email qppv-saudi@pharmaknowl.com
To report a defective product or product complaints:
+96611 4930207, +966 566392288 or email ihab@raiksa.com
العنوان:
المملكة العربية السعودية – الرياض
مستودع رواد الالهام الطبية
6901 شارع خالد بن الوليد، الاندلس
الدور الأول، مكتب-9
البريد الإلكتروني: info@raiksa.com
للإستفسارات العامة:
0114930207 ، 0566392288 أو عن طريق البريد الإلكتروني ihab@raiksa.com
للطلب:
0114930207 ، 0566392288 أو عن طريق البريد الإلكتروني ihab@raiksa.com
للمعلومات الطبية:
فارمانول للإستشارات الدوائية:
0112777729 ، 0112404409 أو عن طريق البريد الإلكتروني qppv-saudi@pharmaknowl.com
للإبلاغ عن الأعراض الجانبية:
فارمانول للإستشارات الدوائية:
0112777729 ، 0112404409 أو عن طريق البريد الإلكتروني qppv-saudi@pharmaknowl.com
للإبلاغ عن عيب في المنتج أو شكاوى متعلقة بالمنتج:
0114930207 ، 0566392288 أو عن طريق البريد الإلكتروني ihab@raiksa.com
Spain
Orphalan España Sociedad Limitada
Avenida de Bruselas 15, Planta 2
28108 Alcobendas, Madrid
Email: info@orphalan.com
Local Toll Free telephone: 900-494652
For Ordering: 900-494652, and press option 1
For Medical Information: 900-494652, and press option 2
To report an adverse drug reaction: 900-494652, and press option 3
To report a defective product or product complaints: 900-494652, and press option 4
For General Office Inquiries: 900-494652, and press option 5
Sweden
Orphalan Nordic/Benelux
Club Office
1e Dorpsstraat 20
3701 HB Zeist
The Netherlands
Email: info@orphalan.com
Local Toll Free telephone: 020-109-327
For Ordering: Tamro AB – Sweden. Call +46 8 56 77 71 00 or +46 8 710 58 43 or email kundservice@tamro.com
For Medical Information: 020-109-327, and press option 2
To report an adverse drug reaction: 020-109-327, and press option 3
To report a defective product or product complaints: 020-109-327, and press option 4
For General Office Inquiries: 020-109-327, and press option 5
United Kingdom
Orphalan UK Ltd
62-64 Baker St,
London
W1U 7DF
United Kingdom
Email: info@orphalan.com
Local Toll Free telephone: 0800-051-5974
For Ordering: 0800-051-5974, and press option 1
For Medical Information: 0800-051-5974, and press option 2
To report an adverse drug reaction: 0800-051-5974, and press option 3
To report a defective product or product complaints: 0800-051-5974, and press option 4
For General Office Inquiries: 0800-051-5974, and press option 5
Get In Touch
Use the contact form below to send us an email and we will get back to you as soon as possible. Alternatively you can use any of the contact details above to get in touch.
